Refund & Cancellation Policy
Effective Date: 11 July 2025
1. Order Cancellation
- You may cancel your order within 12 hours of placing it, provided it has not been shipped.
- To cancel, contact us at info@tncomputers.in with your order number.
- Orders that are processed or shipped cannot be canceled.
2. Refund Eligibility
- Applies only for defective, damaged, or incorrect products.
- Notify us within 48 hours of delivery.
- Items must be unused, in original condition and packaging.
3. Refund Process
Email info@tncomputers.in with:
- Order number
- Reason for refund
- Photos or videos of the issue
Once inspected, well notify you of refund approval. Approved refunds will be processed within 7–10 business days to your original payment method.
4. Return Shipping
Customers bear the shipping cost unless it’s our error. We recommend using trackable shipping or insurance for returns.
5. Non-Refundable Items
- Customized or special-order products
- Digital/downloadable goods
- Items without original packaging or accessories
6. Exchange Policy
Exchanges are available only for defective/damaged items. Contact us within 48 hours to start the process.
7. Contact Us
If you have questions, contact us:
TN COMPUTERS
Email: info@tncomputers.in
Phone: +91-7429667788
Address: No: 126 B, Vanniar Street, Bangaru Colony, KK Nagar, Chennai – 600078